Shipping and returns
Shipping
Free shipping on all orders. We ship worldwide from Sweden.
Standard shipping: 2–3 business days within the European Union.
Rest of the world: 4–7 business days
Free size exchanges
Need a different size? Size exchanges are free — no environmental fee. Email us at hello@nojuwear.com within 30 days and we’ll help you swap. For the fastest handling you can also place a new order and return the original size; we’ll refund it with no environmental fee when it’s a size exchange.
Returns & Responsibility
We want you to love your purchase. At the same time we’re working hard to reduce unnecessary shipping and its environmental impact.
Every return for refund generates roughly 6–8 kg CO₂ and extra packaging waste. That’s why we charge a small environmental fee when returning an unused item for a refund due to change of mind. The fee helps cover return shipping, new packaging and handling.
Environmental return fee (deducted from refund — refunds only, not size exchanges):
- EU: €6.95
- Sweden: 49 SEK
- United States: $6.95
- Rest of the world: $19.95
Your return is completely free if:
- You are exchanging for a different size
- The item is faulty, damaged or not as described
- We sent the wrong item or wrong size
Return window: 30 days from the day you receive your order.
How to return or exchange:
- Email us at hello@nojuwear.com to receive a return label
- Drop the package off at your nearest service point
As soon as we receive the item in unused condition, we will refund you within 3–5 business days (minus the environmental fee if it is a refund for change of mind). The money will be returned to the same payment method you used.
Questions? Feel free to contact us at hello@nojuwear.com